Privacy Policy for Gold Coast Buyers Agents

Effective Date: 1 May 2025

Gold Coast Buyers Agents ("we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What We Collect

We may collect the following types of personal information:

Full name, email address, phone number

Property preferences, budget, and suburb interests

Information provided through web forms, emails, phone calls, or social media

IP address, browser type, and usage data (via cookies)

2. How We Use Your Information

We use your information to:

Provide buyer's advocacy services and property advice

Communicate with you regarding inquiries and services

Send you newsletters, updates, or marketing (you can unsubscribe anytime)

Improve our website and customer experience

3. Disclosure

We do not sell your data. We may share it with:

Trusted service providers (e.g. stylists, brokers, trades)

Legal or regulatory bodies when required by law

Platforms that help us operate our business (CRM, email marketing, analytics)

4. Data Storage and Security

We store your data securely using encrypted platforms and restrict access only to authorised personnel. While we take reasonable steps to protect your information, no digital platform is entirely risk-free.

5. Access and Correction

You may request access to your personal information or ask us to correct it by contacting us at:

📧 [email protected]

📞 0403 466 364

6. Complaints

If you have concerns about how we've handled your data, please contact us. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Updates

We may update this policy from time to time. The latest version will always be available on our website.